SUBSCRIPTION FAQs

Q: How often do you change the coffees in the subscription?

A: The guiding light behind our subscriptions is to introduce our customers to the coffees that we’re most excited about. It could be a coffees that’s just arrived and is super fresh and tasty, or something that we’re just in love with.

While we don’t have a hard and fast rule as to how frequently the coffees change, we try to ensure some rotation every month.

We have a pretty even split between subscribers who receive deliveries every week, every two weeks, and every month.

Switching up the coffees once a month allows those customers receiving coffee every 30 day to not miss out on any of the good stuff.

 

Q: If I order more than one bag in my subscription, will all the bags be the same?

A: Yes. Whether your subscription is for one bag or four bags, you’ll receive your desired quantity of the coffee that fits your selected category (Mild, Curious, or Wild) for the month.

 

Q: Can I specify which coffee I want to receive in my subscription?

A: No. One of the great things about our subscription model, is that we’re making it as easy as possible. Just pick a category that most closely reflects your flavor preferences, and we’ll take care of the rest.

 

Q: Can I add extra items to ship with my subscription?

A: Unfortunately, at this time, we’re not able to add one-time purchases to ship with your subscription. This is a limitation of the subscription software that we’re using, and something that we’re working on trying to fix. Please check back soon for updates.

 

Q: Can I pause my subscription, if I’m going on vacation and won’t be at home to drink my coffee?

A: Yes. Just login to the account you were prompted to create during the checkout process. From there you’re able to skip individual shipments. You can even change the frequency of your regular shipments, or change the category of your subscription.

 

Q: Can I change my subscription to a different category?

A: Yes. Just login to the account you were prompted to create during the checkout process. From there you’re able to make changes to your subscription; including switching to a different category (Mild, Curious, or Wild), skipping an individual shipment (if you’re going out of town or on vacation), or changing the frequency of your regular shipments.