We have strict quality control systems which sees our team cup every roast everyday. All coffee must meet these high standards or it will not be dispatched. Because of this, we do not generally accept returns on coffee. However, we really want you to be happy with your purchase so if you experience any issues with your coffee or if there are errors in your order, please contact us at

Please note:

  • Estimated Transit time are provided by the freight carrier (USPS, FedEx, etc.), and are not guarantees. Periods of high volume often cause delays, that are out of our hands. Proud Mary Coffee can accept no responsibility for transit delays.


All merchandise, apparel, and/or coffee equipment purchases are under a 14 day return policy. If you are dissatisfied with your purchase and wanting a refund or exchange, please contact with your name, order number, date of purchase, which items, and reason for return.

Please note:

    • We will not cover the return shipping charges.
    • Original shipping charges are non-refundable.
    • All refunds for online purchases are processed through the online store to the bank account of the purchases.
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